Call Center Etiquette: 7 Words and Phrases to Avoid

Your call center is the hub of your customer interaction, and it’s not an easy job. It can be relentless and repetitive, and it’s not surprising that your call center agents will develop coping mechanisms to deal with regularly occurring queries or types of the caller. Occasionally these mechanisms develop into habitual behaviors that are … Continue reading Call Center Etiquette: 7 Words and Phrases to Avoid